mepware

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all services provided by mepware Ltd (“mepware”, “we”, “us”) to you (“the Client”, “you”). By submitting an order form, you agree to be bound by these Terms.

1. Scope of Services

1.1. Services available include:

  • Operation & Maintenance (O&M) Manuals.
  • As-fitted drawing compilation.
  • CDM Principal Designer (PD) Advisory services (RIBA Stages 4–6).
  • Construction Phase Plan (CPP).
  • Commissioning Plan.
  • Health & Safety File (document compilation only).
  • TM31 Building Logbook.
  • Building User Guide.
  • Homeowner Manual.

1.2. The scope, deliverables, and timeframes will be based on the selections made in the order form and confirmed in our acceptance email.

2. Client Obligations

2.1. You must provide all required project information, drawings, and documentation to mepware in a timely manner and to a standard reasonably acceptable to us.
2.2. Delays in providing required information may extend delivery timeframes.
2.3. For as-fitted drawings:

  • If editable DWG/DXF files are provided, the quoted “with DWG” rate applies.
  • If only PDFs are provided, the “without DWG” rate applies.

3. Payment Terms

3.1. Pay Today option

  • Immediate payment qualifies for a 10% discount.
  • Proof documents will be instantly available for download via the Client Portal.
  • An account will be created in the Client Portal using the email provided in the order form. If an account already exists for the given email/company, the order will be added to that account.

3.2. Pay on Delivery option

  • A non-downloadable, non-printable proof will be made available for review in the Client Portal.
  • Once payment is received in full, the final approved version will be unlocked and made available for download.
  • The first issue of documentation is chargeable.
  • After review by your design team/client, comments must be uploaded into the Client Portal. Final revisions will be incorporated within 48 hours of receipt of comments, and the final version will then be made available.

3.3. Invoices must be settled in full before any final deliverables are released for Pay on Delivery customers.

4. Revisions

4.1. Mepware will undertake one round of revisions to incorporate design team or consultant comments for each order.
4.2. Additional revisions beyond this scope may incur additional charges, to be agreed in writing before proceeding.

5. Communication

5.1. Communication regarding orders will be conducted via the email address provided in the order form.
5.2. Where further clarification is required, mepware may contact you to arrange a phone call or Microsoft Teams meeting at a mutually convenient time.

6. Site Visits

6.1. Any site visits requested and agreed as part of the service will be confirmed in advance.
6.2. If a site visit is cancelled or rescheduled by the Client, Mepware reserves the right to charge additional costs for any subsequent visit, to recover reasonable travel and accommodation expenses already incurred.

7. CDM Advisory Services

7.1. CDM PD services (RIBA Stages 4–6) will be advisory in nature unless otherwise agreed in writing.
7.2. Deliverables include documentation as selected in the order form (CPP, H&S File, etc.).
7.3. Clients remain responsible for overall compliance with statutory obligations under the CDM Regulations 2015.

8. Intellectual Property & Use

8.1. Draft proofs are provided for review purposes only and must not be distributed, printed, or relied upon until marked as final and released by Mepware.
8.2. Final deliverables will be released only following payment in full (unless Pay Today has been selected).

9. Liability

9.1. mepware shall not be liable for any indirect or consequential losses arising from the use of documents or services provided.
9.2. Our liability for any direct claim shall be limited to the value of the services provided under the relevant order.

10. General

10.1. These Terms are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
10.2. mepware reserves the right to amend these Terms from time to time, and the latest version will apply to all new orders.