mepware

Privacy Policy

Last updated: 30/09/2025

mepware Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.mepware.com] and when you use our services.

1. Information We Collect

We may collect the following information:

  • Contact details (name, email address, phone number, company name) when you complete an enquiry form or contact us directly.
  • Project information you provide when requesting quotations, manuals, or related services.
  • Payment details (processed securely through our payment provider – we do not store card information).
  • Website usage data (via cookies and analytics) including IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations.
  • Deliver our services (e.g., operation & maintenance manuals, drawings, reports).
  • Manage client relationships and project communication.
  • Process payments securely.
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

3. Cookies

We use cookies to improve website functionality and analyse site traffic. Non-essential cookies will only be used with your consent. You can manage your cookie preferences via our cookie banner or your browser settings.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contract – where processing is necessary to provide our services.
  • Legitimate interests – to manage and improve our business operations.
  • Consent – for optional cookies and marketing communications.
  • Legal obligation – where required by law.

5. Third-Party Services We Use

To provide our services, we may share data with trusted third-party providers. These providers only process your data on our instructions and are subject to strict data protection agreements.

  • Payment Processing: We use a secure payment provider (Stripe) to process payments. We do not store or have access to your card details.
  • Forms & Enquiries: We use form software (such as Gravity Forms) to capture enquiry details submitted via our website.
  • Analytics: We use analytics services (such as Google Analytics) to understand how visitors use our website. Data is anonymised where possible.
  • Client Management System (CRM): We use a secure, cloud-based client management platform to manage projects, client communication, and document storage. Data is stored within the UK/EU where possible, or protected by equivalent safeguards.

6. How We Share Your Information

We do not sell your data. We may share information with:

  • Service providers (as listed above) who help us deliver our services.
  • Professional advisers (e.g., accountants, legal).
  • Regulators or authorities if legally required.

7. Data Storage & Security

Your data is stored securely on servers located in the UK/EU (or with providers that comply with UK GDPR requirements). We implement appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.

8. Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy or to meet legal obligations (e.g., tax records).

9. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion.
  • Object to or restrict processing.
  • Withdraw consent (where processing is based on consent).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

mepware Ltd
Glasgow: Office 786, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow, Scotland, G3 7RH
Email: hello@mepware.com